Frequently Asked Carpet Care Questions

Should I have my carpet stretched?

Constant wear and tear, such as dragging heavy furniture across the carpet and vacuuming pulls at the carpet can loosen it somewhat. Carpet stretching can help extend the life of your carpet and prevent safety hazards where excessively loose carpets cause noticeably large bumps and wrinkles that could cause trips and falls. The simplest way to see if you need your carpet stretched is to try and pull at the center of the carpet and – if it is possible – hold if for a couple of minutes before releasing it. Should it bounce back neatly and tightly in place, chances are, you do not need to have your carpet stretched. lithe carpet does not return to its original elasticity and forms wrinkles instead, then you’re a candidate for stretching. Another method is to monitor the condition of your carpet whenever you vacuum it. Should there be wrinkles forming.

Should I keep my pets from walking on my newly cleaned carpet until it’s dry?

This is personal preference, depending upon whether or not you feel the cats would soil your carpet with their paws. Aside from that, our all-natural cleaning products are safe for children and pets to walk on – even when wet.

Should I request the Carpet Protector be applied on my carpet at the end of my service?

We recommend the protectant be added to carpets if you intend on keeping your current carpet for at least 2 or more years. It will extend the life of your carpet, and keeps it looking in its best condition. This extra upfront cost more than pays for itself as future spots and stains are much easier to remove.

I’ve got some really tough stains – should I scrub them before you arrive?

No! Scrubbing done without professional techniques can actually make stains worse, and work them in to a point where they are impossible to remove. We recommend blotting up the excess spill with towels. If you have heavy stains, please contact us in advance for pre-treatment to achieve the best results.

Should I wait for Spring or Summer to have my carpets cleaned, to air my house and help the carpets dry?

With today’s technology you no longer need to wait for the warm weather months to clean your carpets. Our state-of-the-art systems leave your carpet damp – not sopping wet – and dry within 1 to 6 hours (vs. one to six days with some carpet cleaners).

Should I vacuum before you arrive to clean my carpets?

If there is lots of large trash items needing to be vacuumed off your carpet, then vacuuming before we arrive is helpful.

How should I prepare my home before you arrive?

Pick up your home as best you can. Remove all small items from carpet (toys, papers, small end tables, chairs, etc.) Large items can remain (beds, sofas, dining room tables, etc.); we’ll work around those, clean around the edges, and upon request, move them to clean underneath.

Carpet & Upholstery Tips & Tricks

How To Avoid Fading

keep upholstery away from direct lighting

How often should I Vacuum Furniture?

as often as possible.

What About Ink on Upholstery

Keep newspapers from directly coming in contact with upholstery as the ink is hard to remove.

Dont’s - Removable Cushion Covers

Never remove cushion covers for dry cleaning or machine washing, even though they have zippers

Periodic Professional Cleaning

will keep soil accumulation from marring the beauty of the upholstery.

What if Liquids Come in Contact with Upholstery?

Act quickly before a spill spreads or dries. Blot lightly with a dry paper towel to start. Increase pressure and use a fresh paper towel until no more liquid is absorbed. Do Not Rub!

What about Solid or Semi-Solid Spills (such as foods)?

Gently lift the substance from the furniture with a spoon or knife, scraping carefully toward the center of the spill..

How to Treat Stains Between Cleanings

Use a 50/50 mixture of warm water and white vinegar.

How to Treat Wax on Carpet

Use a paper bag and an iron on low setting. Place bag on wax then the iron. Let sit for a minute and the wax should transfer to the bag. Can also be done with a damp cloth. (Please note that the wax will stay on the cloth).

Regular Maintenance & Cleaning

Carpet can be one of the most durable investments you make for your home – provided you care for it properly. With routine cleaning and basic maintenance, a quality carpet can last 20 or more years. Regular carpet cleaning has a number of benefits: It extends the life of the carpet. It gives a fresh, clean look to the room. It eliminates dust and particles that bother people with allergies and asthma.

How to Prolong Your Carpet Life

Vacuuming is perhaps the easiest and most dependable way to give your carpet a longer life. Re-stretch & Repairs Starting at $39.95/Area or Repair

When Should You use Cut & Plugs?

for frayed carpet, bleach spots, burn holes, discolored areas and worn areas.

What are Tile Tucks?

for when your carpet separates from tile or you lay new tile down.

Tack Strip or Molding Bar Repairs

for installation of worn out tack strips or just to replace with new gold or silver metal.

When to use Re-Stretching/ Power Stretching

for those wrinkles in carpet, loose carpet or carpet that is off the tack strip along the wall.

When are Seam Repairs Necessary?

for worn or delaminated carpet

Let The Professionals Help

If you are unable to utilize some of our FAQ’s or Tricks above, feel free to call us. We can help!